Decide Whether Clear Cache Matches the Symptom
Ledger Live Clear cache is relevant when locally displayed blockchain information needs to be fetched again. The software now carries the Ledger Wallet name. Use the command as a targeted account-data refresh, rather than a ritual applied to every cable, password, or provider problem.
For example, the application might display old operations after a service incident has ended. That is a different case from a transaction waiting for network confirmation. A fresh download of history can correct the app’s view, but it cannot alter the transaction’s fee or confirmation rules.
Make a Before-and-After Comparison
Record the affected account, network, most recent visible operation, and actual coin quantity. If the issue concerns a deposit, keep its blockchain hash. This small baseline lets you judge whether the cache rebuild addressed the symptom rather than relying on a portfolio graph that also moves with market prices.
Check Ledger’s incident status before beginning. If the required data service remains unavailable, deleting cached information will not restore the remote source. Wait for the relevant recovery and then retry an ordinary account refresh first.
Find the In-App Command
Ledger’s synchronization support article describes the desktop route through Settings, Help, and Clear cache. Current icon positions can differ, so follow the labels in your own edition. Read the confirmation instead of choosing another similarly named reset option.
If the app cannot show settings at all, this procedure is not immediately available. Diagnose startup or rendering first. Deleting a guessed data directory from the operating system is not equivalent to pressing the documented cache control.
Let the Rebuild Finish
After confirmation, the application may restart and request account history anew. Maintain a reliable connection while it progresses. An account with extensive activity can require more work than its usual incremental refresh; repeatedly stopping it makes it difficult to evaluate the result.
Do not run the operation again simply because the balance area is briefly incomplete. Observe whether history and account quantities return. If a specific network still errors, capture that error and compare another trusted connection before making broader local changes.
Interpret the Outcome
The Missing Operation Returns
Compare its destination, asset, and status with the blockchain record. A corrected display indicates that the refresh helped local visibility. It does not imply that the command recovered funds from another address or reversed a transaction.
The Account Loads but a Token Remains Absent
Investigate support, hidden-token settings, and the actual deposit network. A token deposited on another chain cannot appear in this account merely because the current chain’s cache is fresh.
The Error Is Unchanged
Preserve the exact message and stop repeating the same action without new evidence. A remote restriction, incompatible build, or account-specific query can need a different repair. Official support can use the before-and-after record to narrow the cause.
Cache-Refresh Questions
Is local account removal part of clearing cache?
Do not add extra deletion steps to the documented command. A full reset can affect account lists and preferences more broadly and requires separate preparation.
Can this revoke an exposed recovery phrase?
No. Refreshing public account data does not change wallet keys. Treat secret exposure through official security guidance rather than through display maintenance.
What should I keep for follow-up support?
Retain the app version, affected network, error, service-status result, and relevant transaction reference. Keep recovery words offline and review diagnostics for unnecessary personal financial information.