Identify Which Secret a Prompt Is Asking For
A Ledger Live iOS recovery phrase warning should be interpreted by examining the requested action, not just the logo on the screen. The app is now Ledger Wallet. A reminder to protect the offline backup is normal education; an input form demanding the words on your iPhone is a different and dangerous request.
This independent guide separates common credentials and explains how to respond without surrendering wallet control. Your recovery phrase should never be typed into the phone application, a browser page, or a support conversation.
Know the Credentials That Can Appear During Setup
Apple may request normal account authorization when downloading from its store. The Ledger hardware asks for its own PIN on the device. A local application lock can protect access to the interface. None of those credentials is the sequence of words backing up your wallet.
An unfamiliar page may label a seed-entry form verification, synchronization, migration, or mandatory update. The label does not change what the form collects. Do not enter the phrase to resolve a connection issue or to activate the rebranded application.
Verify the Software Without Revealing the Backup
Reach the iOS listing from Ledger’s official application page and confirm Ledger SAS. Compare that trusted route with the application or page presenting the suspicious request. Search position, copied artwork, or a claimed urgent deadline cannot authenticate it.
Close the request and avoid approving any related transaction on the hardware. If an imitation app or unfamiliar profile was installed, use supported Apple tools and assistance to remove it and review the phone. Preserve only non-sensitive details needed to report the incident.
Understand a Legitimate Hardware Restoration
When restoring a genuine replacement or reset Ledger, the phrase is entered directly on trusted hardware using its model-specific process. Ledger’s restoration guidance explicitly keeps the words out of software and websites. The phone can guide a workflow without receiving the secret.
Adding another phone to an already configured Ledger is normally a connection and account-discovery task. It is not a new-wallet restoration. A Bluetooth error, missing local account name, or stale transaction list should be diagnosed at that layer rather than answered with seed entry.
Respond According to What Was Exposed
If you only saw the request and entered nothing, focus on verifying and removing the suspicious software or page. If you typed, photographed, uploaded, or shared the phrase, treat its privacy as lost. A changed app password or device PIN cannot invalidate someone else’s copy.
Use official assistance from a trusted environment to plan protection of remaining assets. A fresh wallet requires independently generated new secrets and carefully verified transfers. Preserve a usable access path while planning; erasing the only working device before verifying a replacement can make an already difficult situation worse.
Do not accept a recovery helper’s provided phrase or destination address. Anyone who chooses or receives the replacement backup can undermine the new wallet too. Inspect all intended transfers on your own hardware.
Warning Questions
Is a Recovery Check Supposed to Use the iPhone Keyboard?
No. Follow the current supported hardware recovery-check method. A software form collecting backup words is not a safe substitute.
Can I Send Only a Few Words to Support?
Do not disclose any portion of the backup. Error text, model details, and non-sensitive screenshots can describe the problem without revealing wallet secrets.